‘I am unsure if I will ever purchase one other car from Tesla once more’ by Investing.com



© Reuters.

by Michael Elkins

Shares of Tesla Inc. (NASDAQ:) are up 0.41% in pre-market buying and selling Friday forward of the electrical car firm’s AI day and 3Q earnings launch.

A senior analyst at Bernstein wrote a observe detailing his private expertise with the automaker. He highlighted numerous points with Tesla’s execution of supply and customer support.

The analyst wrote within the observe: “My household took supply of a Tesla Lengthy Vary Mannequin Y in September. This was our third Tesla (we leased a Mannequin X from 2016-2019 and a Mannequin 3 from 2019 to 2022). Our The ordering and supply expertise marked a brand new low in our buyer expertise with any auto firm, and the expertise so negatively formed my sense of the corporate that I am unsure I will ever purchase one other car from Tesla. Will purchase or not. Feedback from different Tesla house owners in varied on-line boards and consumer teams, in addition to the experiences of our buddies with Tesla, affirm that our expertise was not solely uncommon.

The analyst waited 11 months after inserting the order for the automobile till the automobile was delivered. The order was positioned in September 2021. The supply date was initially focused for January 2022. In accordance with him, the supply time modifications each few weeks. The car was lastly delivered in September 2022 – a full 12 months later.

“We needed to lengthen the lease on our present Mannequin 3 as a result of we couldn’t get any visibility on once we may get the automobile,” he wrote. Tesla proprietor teams report that the supply modifications seem utterly pretend and have occurred as much as the day of scheduled supply.

The analyst additionally highlighted the corporate’s failures with customer support. “Most notably, nearly each step of the Tesla ordering and supply expertise felt utterly impersonal and unpredictable, with no skill to attach with a Tesla consultant.”

Nearly all communication with the corporate was through textual content messaging. Moreover, there have been completely different individuals within the textual content line, so there was no continuity and – at occasions – conflicting statements have been made.

“The end result was that nobody actually took possession of my Tesla expertise, and consequently, nobody cared whether or not I had a passable expertise with the corporate.”

A buyer from the Mannequin 3 House owners Group posted: “Pricey Elon… your vehicles are extremely nicely thought out and set a brand new benchmark for considering exterior the field. Your construct is totally improbable. Yours The supercharging community and performance is 10 years forward of anybody else coming alongside. However companies are a giant concern… you will not want vegetation that may produce two million vehicles a 12 months if it involves that. Your service and help is declining.”



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