Your questions on cyber safety answered


Over the previous week, a lot of you’ve contacted us with questions on cyber safety and staying secure on-line.

first issues first

To be clear, Our prospects’ information has not been affected, Nonetheless, now we have elevated our surveillance, and as cyberattacks turn out to be extra common, and scammers extra subtle, all of us must be vigilant.

We all know it may be laborious to know what you could do to remain secure on-line, so we wished to share some easy suggestions with everybody.

The way to preserve your self secure on-line: our suggestions

Tip 1: If you have not already turned on Two-Step Verification with Telstra

It really works by including an additional layer of safety to your Telstra accounts. Which means if somebody apart from you had been making an attempt to entry your account, they would want extra than simply your username and password.

The place an app or web site provides two-step verification, you need to set it as much as benefit from further safety, particularly on your monetary establishment and telecommunications supplier.

The way to arrange two-step verification on your My Telstra app

  • Step 1: Establish your self along with your private or account data as you at present do. For instance, utilizing your Telstra ID and password to log in on-line.
  • Step 2: Confirm your id with a one-time code despatched to your cell phone quantity or e-mail handle or by finishing an in-app problem utilizing your biometrics (face or fingerprint ID) or utilizing your Telstra PIN.
  • We advocate Biometrics or Telstra PIN as safer strategies of verification.

The way to strengthen your two-step verification?

  • At a minimal you need to confirm your contact particulars with the intention to obtain a one-time code to confirm your id. We extremely advocate that you just take further steps, equivalent to organising a Telstra PIN and enabling biometrics equivalent to face or fingerprint ID.
  • In case your id can’t be verified with a two-step course of, chances are you’ll want to indicate a legitimate type of ID by going to a retailer to replace your contact particulars.
  • Use the My Telstra app – it is a safe surroundings, and you may belief the messages which might be undoubtedly from us.

Tip 2: Allow two-step verification in your checking account and monitor transactions

All the time monitor your financial institution accounts for any uncommon or fraudulent exercise and notify your monetary establishment instantly if one thing goes mistaken.

Tip 3: Be skeptical of sudden communications

confused man looking at the phone

It does not matter if it is from an organization you utilize and belief, and whether or not it is e-mail, textual content message or telephone name. If unsure, double-check by contacting an organization utilizing their official web site, or the contact particulars from their app, if they’ve one.

Tip 4: Use Sturdy Passwords

Think about making your password a phrase that’s distinctive to you. Some phrases are simpler to kind and will be safer than most conventional passwords. By no means reuse passwords throughout a number of apps or websites. You may as well use Password Supervisor for Assist, an software designed to retailer, handle, and even generate lengthy, complicated and distinctive passwords for you.

Tip 5: Maintain your gadgets up to date

Maintain your gadgets secure by ensuring the newest iOS, MacOS, Android or Home windows updates are utilized. Many fashionable gadgets will routinely test for and apply updates and do the identical for apps downloaded from the official App Retailer – so ensure you have computerized updates turned on.

Tip 6: Be conscious of what you share on social media

Restrict the quantity of non-public data you share on-line equivalent to your birthday, handle, or photographs that determine your location, or that of household and associates. Scammers usually use the knowledge they discover about you on-line to make their scams extra convincing.

If at any time you imagine your ID has been compromised, please contact IDcare – Australia and NZ Nationwide Id and Cyber ​​Assist Service – Australia and NZ Nationwide Id and Cyber ​​Assist Service. IDCare is an unbiased group that gives free help to these affected by scams or frauds. Telstra’s web site additionally has cybersecurity and safety suggestions or you possibly can go to Telstra.com and seek for cybersecurity.

And as at all times, we’re right here to assist. You may contact us by means of My Telstra App, On-line Messaging or name us on 132200.



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